Reformer Rooms

Membership Terms & Conditions

Effective for all active memberships

These Membership Terms & Conditions govern the agreement between Reformer Rooms (“we”, “us”, “our”) and the member (“you”, “your”). By purchasing a membership, booking a class, or attending the studio, you confirm acceptance of these terms.

1. Membership Overview

Memberships provide a fixed number of class credits per 4-week billing cycle. All memberships include a minimum 3-cycle commitment. After this, they continue on a rolling basis unless cancelled. Credits are issued at the start of each cycle and are personal, non-transferable, and non-shareable. The first billing cycle begins on purchase, then repeats every 4 weeks.

2. Class Credits

Credits are valid only within their billing cycle and expire if unused. Credits are non-refundable, non-transferable, and cannot be exchanged or shared.

3. Booking & Availability

Class spaces are subject to availability and are not guaranteed. Members are responsible for managing bookings. Waitlists do not guarantee access to a class.

4. Cancellations & No-Shows

Members may cancel a booked class up to 24 hours before the scheduled class start time and have the class credit returned to their account. Any returned credits will remain valid only within the original membership or package period and will not be extended.

Cancellations made less than 24 hours before the class start time, late cancellations, and failure to attend a booked class (“no-shows”) will result in the loss of that class credit or session. Refunds, transfers, or extensions will not be provided for missed or forfeited sessions.

5. Membership Freezes

Freezes are available after the initial commitment only. Minimum freeze is one cycle, maximum one per 12 months. Seven days notice is required. No retrospective freezes. No credits or payments during freeze periods.

6. Cancellation

Memberships may only be cancelled after the initial commitment with 7 days notice. No refunds are issued for unused credits or partial cycles. Freeze periods prevent cancellation.

7. Payments

Payments are taken automatically every 4 weeks. Failed payments may suspend access. Price changes require 30 days notice where applicable.

8. Studio Conduct

Late arrival may result in refused entry. Repeated misuse or disruption may lead to restrictions. All members must follow instructor guidance at all times.

9. Health & Safety

All exercise is undertaken at your own risk. You must disclose any relevant medical conditions or injuries. You must stop immediately if unwell. We may refuse participation for safety reasons. We are not liable for undisclosed conditions or failure to follow instructions. Nothing excludes liability for negligence causing injury or death under UK law.

10. Personal Belongings

All belongings are brought at your own risk. We are not responsible for loss, theft, or damage unless caused by negligence.

11. Changes

We reserve the right to update timetables, instructors, and terms where necessary. Notice will be provided where reasonable.

12. Governing Law

These terms are governed by the laws of England & Wales.